East Bay Vivarium O N L I N E
Home Page
Our Virtual Store
Our animal price list!
Birthday Parties and Shows!
EBV T-shirts!
Pictures of our animals!
Good information on care and housing!
Find out more about the EBV!
How to place an order!

 

Terms and Conditions

We do not export animals. We only sell to the United States.

We can take orders online by contacting sales@eastbayvivarium.com or by calling the store at 510.841.1400. Our hours are 11-7 weekdays, 11-6 weekends

We take payments over the phone (510.841.1400) via Square, or you can pay by PayPal. PayPal invoices will be issued from billing@eastbayvivarium.com (please note that email is internal only, and all communications will be done via sales@eastbayvivarium.com). We accept all major credit cards.

In extraordinary circumstances we may accept payment by US Postal Money Order. Please note this has several restrictions: For all orders placed with payment via U.S. Postal Money Orders, the animals ordered will be placed on a temporary hold awaiting payment.  Payment must be recieved one week of the date the animal was first placed on hold, otherwise the animal will become available for sale again (no exceptions). We suggest that all U.S. Postal Money Orders be sent through U.S. Priority Mail and that we be provided with a Tracking Number by email, or some other service with a tracking number.

 Shipping Rates

Please note we only ship animals on Mondays, Tuesdays, and Wednesdays, and avoid shipping within two days of a postal holiday. This ensures that if there is a shipping exception, an animal does not spend more than one extra night in a box.

Shipping rates are highly variable. However, broadly speaking, we offer the following shipping options —

The final charged shipping rate is based on what we are quoted by the shipping provider.

Supplies

We can ship some small items and dry goods via FedEx Ground. See several things we have in the Square Market.

 Guarantee and Return Policy 

All animals at the East Bay Vivarium are guaranteed to be 100% healthy upon shipping.  There is no guarantee of live arrival unless otherwise stated or unless the animal is shipped via a service that guarantees live arrival, such as Delta Dash.

We will try to accomodate the unexpected. If there is a problem with the animal, the East Bay Vivarium must be notified within 24 hours of arrival. If there is a delivery exception (eg, no one is home) the East Bay Vivarium offers absolutely no guarantees and takes no responsibility for the condition of the animal. The customer is responsible for the shipping of any and all replacement animals.

All deposits are final and non-refundable and non-transferable under any condition, no exceptions.

All returned supplies or canceled order are subject to a 15% restocking fee. If your item is defective, we can exchange it for an identical item in accordance with the manufacturer's policy.

In the case of a returned product or animal, shipping charges cannot be refunded.



Please note California residents will be charged the current sales tax of Alameda County (As of August 2013, 9%).

home | virtual store | price list | reptile program | care sheets | gallery | about us | orders | contact us

East Bay Vivarium
Copyright 2000-2009 East Bay Vivarium all photographs
All rights reserved. Do Not Duplicate Without Permission.
All photographs on this site are only representations of the species and may not be the exact specimen available for purchase.

East Bay Vivarium