EBV - Placing an Order

Terms and Conditions

We do not export animals.

All orders for animals and/or products need to be placed over the telephone. To place an order from the East Bay Vivarium, just give us a call at our retail store. We are open Monday through Friday from 11 am till 7pm Pacific Standard Time and Saturday & Sunday from 11 am till 6 pm Pacific Standard Time.

Please have payment information available when placing an order. We accept Visa, Mastercard, and Discover.
U.S. Postal Money Orders are also accepted.

** For all orders placed with payment via U.S. Postal Money Orders, the animals ordered will be placed on a temporary hold awaiting payment. Payment must be recieved within one week of the date the animal was first placed on hold, otherwise the animal will become available for sale again. We request that all U.S. Postal Money Orders be sent through U.S. Priority Mail and that we be provided with a Tracking Number as a good faith gesture for the animals that are on hold, reassuring us that payment is on its way (payment can also be sent Airborne Express, UPS, or FedEx as long as a tracking number is provided to us).

Questions about orders can be sent to: sales@eastbayvivarium.com

Our telephone number is: (510) 841-1400.

We will gladly answer any questions you may have about your order and get it out on its way ASAP!

Shipping Rates

The following shipping rates are subject to vary depending on exact shipping location as well as package size and weight. For all orders under $50.00, a $15.00 handling and packaging fee will be applied to the total shipping cost. For all orders over $50.00, the handling and packaging fee will be waived.

UPS Next Day Air / FedEx
These shipping methods offer door to door service.
Most small to medium packages to most destinations can be
shipped via these services.
The minimum fee for shipping is $50.
Please inquire with your location for specific shipping prices.

$50+

United Airlines / Delta Dash
These shipping methods offer airport to airport service.
This means you will need to go to your local airport to
pick up the animal.
Delta Dash gurantees live arrival of all animals shipped.

$100 +

Supplies
Supplies can be shipped either via UPS or U.S. Mail.
Shipping rates for supplies will depend on the size, weight,
and destination of the package.

Guarantee and Return Policy

All animals at the East Bay Vivarium are guaranteed to be 100% healthy upon shipping. There is no guarantee of live arrival unless otherwise stated or unless the animal is shipped via a service that guarantees live arrival, such as Delta Dash.

If there is a problem with the animal, the East Bay Vivarium must be notified within 24 hours of arrival. If the animal perishes due to unavailability to accept delivery, our guarantee is null and void. The customer is responsible for the shipping of all replacement animals.

All Deposits are final and are NON-Refundable and Non-Transferable.

All supplies which are returned or orders purchased with a credit card shall be subjected to a 10% fee.
Associated shipping charges can NOT be refunded upon return of a product and/or animal.

8.75% Sales Tax will be applied to all orders placed by California residents.